Return and Refund

• At Finnian Fixes, we want you to be completely satisfied with your purchase of our DIY crafting products. If you’re not fully happy, we’re here to help! Please review our Return and Refund Policy below.

  1. Returns

  You have 30 days from the date of receiving your order to initiate a return. To be eligible for a return, the following conditions must be met:

  • The product must be unused, in the same condition as when you received it, and in its original packaging.
  • Proof of purchase (order number, receipt, or confirmation email) must be provided.
  • Certain products, such as personalized or custom items, are not eligible for return unless they are defective or damaged.

  2. How to Initiate a Return

  To begin the return process:

  1. Contact our Customer Service team within 30 days of receiving your item.
  2. Provide your order number and reason for the return.
  3. Our team will provide instructions on how and where to send your returned item.

  Please note: You are responsible for covering the return shipping costs, unless the return is due to a damaged or incorrect item. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

  3. Damaged or Defective Items

  If your product arrives damaged or defective, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs, if applicable. You must report damages or defects within 7 days of receiving the product.

  4. Refunds

  Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 7-10 business days.

  Please note:

  • Shipping costs are non-refundable, unless the return is due to an error on our part (e.g., damaged or incorrect items).
  • If you receive a refund, the cost of return shipping may be deducted from your refund unless otherwise specified.

  5. Exchanges

  We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at [Insert Email Address] within the return window.

  6. Non-Returnable Items

  Certain items are ineligible for return, including:

  • Personalized or custom-made products.
  • Gift cards.
  • Sale items (only regular-priced items are eligible for a refund).

  7. Late or Missing Refunds

  If you haven’t received a refund within the expected time frame, please:

  1. Check your bank account or payment method.
  2. Contact your credit card company or bank, as processing times can vary.
  3. If you still have not received your refund, contact us  for further assistance.

  8. Contact Us

  For questions about our Return and Refund Policy, feel free to reach out to us:[email protected]